{"id":56428,"date":"2023-11-19T16:09:56","date_gmt":"2023-11-19T15:09:56","guid":{"rendered":"https:\/\/animo.eu\/nieuws\/animo-obtient-un-score-de-85-en-matiere-de-satisfaction-de-la-clientele\/"},"modified":"2024-03-19T16:20:00","modified_gmt":"2024-03-19T15:20:00","slug":"animo-obtient-un-score-de-85-en-matiere-de-satisfaction-de-la-clientele","status":"publish","type":"news","link":"https:\/\/animo.eu\/fr\/nouvelles\/animo-obtient-un-score-de-85-en-matiere-de-satisfaction-de-la-clientele\/","title":{"rendered":"Animo obtient un score de 8,5 en mati\u00e8re de satisfaction de la client\u00e8le"},"content":{"rendered":"\n<section  class=\"pane pane--white \">\n    <div class=\"container\">\n        <div class=\"row g-4 g-lg-8 g-xl-15 justify-content-center\">\n                                                <div class=\"col-12 col-lg-8\">\n                        <div class=\"pane__text\">\n                            <p><strong>Animo a une fois de plus obtenu un excellent r\u00e9sultat lors de son enqu\u00eate de satisfaction aupr\u00e8s des clients. Animo re\u00e7oit cette ann\u00e9e un 8,5 de la part de ses clients.<\/strong><\/p>\n<p>Animo a \u00e9valu\u00e9 la satisfaction de ses clients et les r\u00e9sultats de l&rsquo;enqu\u00eate sont tr\u00e8s positifs. Dans l&rsquo;ensemble, elle a obtenu un score de 8,5, soit 0,3 de plus que lors d&rsquo;une enqu\u00eate similaire en 2021. Cette note est bas\u00e9e sur une s\u00e9rie de crit\u00e8res, notamment le service, l&rsquo;accessibilit\u00e9, le marketing, l&rsquo;assistance, la qualit\u00e9 et la fiabilit\u00e9.<\/p>\n<p><strong>UN EXCELLENT SUPPORT TECHNIQUE<\/strong><br \/>\nL&rsquo;enqu\u00eate de satisfaction de la client\u00e8le a \u00e9t\u00e9 men\u00e9e ce printemps aupr\u00e8s de plus de 300 clients\/commer\u00e7ants dans le monde entier. Nos clients appr\u00e9cient particuli\u00e8rement la qualit\u00e9 des produits, notre orientation vers le service et l&rsquo;assistance technique.<\/p>\n<p><strong>SCORE NPS DE 93%<\/strong><br \/>\nNPS est l&rsquo;abr\u00e9viation de Net Promoter Score. Il s&rsquo;agit d&rsquo;un crit\u00e8re de satisfaction de la client\u00e8le qui mesure la probabilit\u00e9 que les clients recommandent Animo \u00e0 une connaissance, un coll\u00e8gue ou un ami. Le score de 93% indique que nos clients sont tellement satisfaits qu&rsquo;ils nous recommanderaient \u00e0 d&rsquo;autres contacts.<\/p>\n<p><strong>D\u00c9DICATAIRES<\/strong><br \/>\n\u00ab\u00a0Nous sommes tr\u00e8s fiers de ce r\u00e9sultat\u00a0\u00bb, d\u00e9clare Erik Stokker, responsable du marketing. \u00ab\u00a0Il souligne que les clients reconnaissent nos efforts pour am\u00e9liorer nos produits et services, ajoutant ainsi de la valeur \u00e0 leurs activit\u00e9s. Chaque jour, nos employ\u00e9s font tout leur possible pour soutenir nos clients avec d\u00e9vouement. Il est bon d&rsquo;\u00eatre appr\u00e9ci\u00e9 pour cela avec un merveilleux NPS de 93%\u00a0\u00bb.<\/p>\n<p><strong>UN ALIGNEMENT ENCORE MEILLEUR SUR LES BESOINS DES CLIENTS<\/strong><br \/>\nChez Animo, nous aidons nos revendeurs \u00e0 cr\u00e9er la confiance dans les produits et services de leurs clients. Nous utilisons donc les r\u00e9sultats de l&rsquo;enqu\u00eate pour poursuivre le d\u00e9veloppement de notre entreprise et r\u00e9pondre encore mieux aux besoins de nos concessionnaires.<\/p>\n                                                    <\/div>\n                    <\/div>\n                                    <\/div>\n    <\/div>\n<\/section>\n","protected":false},"featured_media":56429,"template":"","class_list":["post-56428","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Animo obtient un score de 8,5 en mati\u00e8re de satisfaction de la client\u00e8le -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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