Animo scores an 8.5 in customer satisfaction

Animo has once again achieved great results from its customer satisfaction survey. Animo receives an 8.5 from its customers this year.

Animo has evaluated customer satisfaction and the outcome of the survey is very positive. Overall, she scored an 8.5, 0.3 higher than in a similar survey in 2021. This rating is based on a variety of criteria, including service, accessibility, marketing, support, quality and reliability.

EXCELLENT TECHNICAL SUPPORT
The customer satisfaction survey was conducted this spring among more than 300 customers/dealers worldwide. Our customers particularly appreciate the quality of the products, our service orientation and technical support.

NPS SCORE OF 93%
NPS stands for Net Promoter Score. It is a customer satisfaction criterion that measures how likely customers would recommend Animo to an acquaintance, colleague or friend. The 93% score indicates that our customers are so satisfied that they would recommend us to other contacts.

DEDICATED
“We are super proud of this result!” says marketing manager Erik Stokker. “It highlights that customers recognize our efforts to improve our products and services in order to add value to their business. Every day our employees do their utmost to support our customers with dedication. It is good to be appreciated for this with a wonderful NPS of 93%.”

EVEN BETTER MEET CUSTOMER NEEDS
At Animo, we help our dealers create confidence in their customers’ products and services. We are therefore using the results of the survey for further developments within our company and to meet the needs of our dealers even better.